Community Satisfaction Survey under way

Published on 16 February 2021

Phones are ringing as the 2021 Community Satisfaction Survey finds out what residents think of Corangamite Shire Council.

An independent market research company started calling residents earlier this month and will continue until into March.

Mayor Ruth Gstrein said National Field Services was calling 400 randomly selected residents to conduct a community satisfaction survey.

“The survey has been designed to assess Council’s performance across a range of measures,” Cr Gstrein said.

“Residents’ opinions about Council services will be gathered then compared against our performance in previous years.

“The responses will identify ways we can improve our services to residents.

“We appreciate participants taking the time to help us with your valuable feedback.”

Cr Gstrein assured residents that all responses and personal information were strictly confidential.

“Only the overall results are shared with Council,” she said.

“This is a very important piece of work that is done every year and lets us know what we’re getting right and where we need to improve.”

The survey will address 59 mandatory performance indicators under the Local Government Performance Reporting Framework (LGPRF), which will be included in Council’s annual report.

Results are expected by the middle of the year and will rate Council in comparison to similar sized Councils and the state average.

The State Government requires all Councils to participate in the annual Community Satisfaction Survey.

For more information, call Council on 5593 7100.